Comments on: Customer Service Is the New Black http://www.experience-planner.com/2009/03/31/customer-service-is-the-new-black/ on the art & science of experience planning Mon, 26 Apr 2010 00:55:36 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: Julie http://www.experience-planner.com/2009/03/31/customer-service-is-the-new-black/comment-page-1/#comment-14132 Julie Wed, 17 Mar 2010 02:50:16 +0000 http://www.experience-planner.com/?p=83#comment-14132 One of my favorite customer service quotes is "The way to gain a good reputation, is to endeavor to be what you desire to appear." -SOCRATES One of my favorite customer service quotes is “The way to gain a good reputation, is to endeavor to be what you desire to appear.” -SOCRATES

]]> By: Dirk http://www.experience-planner.com/2009/03/31/customer-service-is-the-new-black/comment-page-1/#comment-11476 Dirk Fri, 13 Nov 2009 04:03:18 +0000 http://www.experience-planner.com/?p=83#comment-11476 I found an interesting article on MSN regarding Comcast customer service. It references their use of Twiter and social media to improve customer experience. http://tinyurl.com/m56r24 I found an interesting article on MSN regarding Comcast customer service. It references their use of Twiter and social media to improve customer experience.

http://tinyurl.com/m56r24

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